Refund policy
Last updated: 22 July, 2026
We want you to be genuinely happy with your purchase. If something is not right, we are here to fix it.
Our guarantee window
You have 14 days from the date your order is delivered to request a refund or replacement under this policy.
Items that arrive damaged, faulty, or incorrect
If your item arrives damaged, defective, or is not what you ordered, contact us at hello@rizongears.com within 14 days of delivery with your order number and a photo or short video showing the issue. Once we confirm the problem, we will send a free replacement or issue a full refund, including any shipping you paid. In most of these cases you will not need to send the item back.
Change of mind
Because of how our products are fulfilled, we are not able to accept returns for change of mind. This does not affect your rights where local law requires otherwise (see the section below), or your protection when an item arrives damaged, faulty, or incorrect.
For customers in the EU and EEA (mandatory right of withdrawal)
If you are a consumer in the EU or EEA, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To exercise it, tell us clearly (email hello@rizongears.com) within that period. You then return the item within 14 days of notifying us. You bear the direct cost of return shipping unless the item was faulty or incorrect. We refund all payments received from you, including standard delivery, within 14 days of receiving the returned item or proof that you sent it back, using the same payment method you used.
Non-returnable situations
We cannot refund or replace items that are damaged through misuse, that are returned without prior contact, or where a claim is made after the guarantee window has closed.
How refunds are processed
Approved refunds go back to your original payment method (card via Stripe, or PayPal). Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider. We do not charge restocking fees.
Order changes and cancellations
If you need to change or cancel an order, email us as soon as possible. We can usually amend or cancel before the order enters fulfillment. Once an order has shipped, it is handled under the sections above.