Shipping policy
Last updated: 22 July, 2026
Free shipping
We offer free standard shipping on every order, with no minimum spend.
Order processing
Orders are processed within 1 to 3 business days after your order is placed. Orders placed on weekends or public holidays are processed the next business day. You will receive a confirmation email when your order is placed, and a second email with tracking once it ships.
Delivery estimates (United States)
Most US orders arrive within 8 to 12 business days after processing. Total time from order to doorstep is therefore typically 12 to 14 business days. These are estimates, not guarantees, as final delivery depends on the carrier.
Carriers
We ship through established carriers such as USPS, UPS, and similar regional partners. The carrier is selected based on your location and the item.
International shipping
We currently ship to select international destinations. International delivery estimates vary by country, typically 8 to 20 business days after processing. International orders may be subject to import duties, taxes, or customs fees charged by the destination country. These are the responsibility of the customer and are not included in the price you pay at checkout.
Tracking
A tracking number is emailed to you once your order ships. If tracking has not updated after several business days, contact us and we will look into it.
Delays
Occasionally, carrier delays, weather, or high-demand periods can extend delivery times. If your order is significantly delayed, email hello@rizongears.com and we will help.
Wrong or incomplete address
Please double-check your shipping address at checkout. We are not able to reroute or refund orders shipped to an address you entered incorrectly, though we will always try to help where we can.
Lost or stuck shipments
If tracking shows no movement for an extended period or your order is marked delivered but you did not receive it, contact us within 14 days of the expected delivery date and we will investigate and make it right.